Return & Exchange Policy
Last updated: April 2026
At Winger Kicks, we want you to be completely satisfied with your purchase. This policy outlines the conditions under which we accept returns and exchanges.
📦 Returns
We accept returns within 3 calendar days of delivery, subject to the following conditions:
- The item must be unused, unworn, unwashed, and in its original condition
- All original tags, labels, and packaging must be intact and attached
- Returns due to change of mind are subject to a restocking fee of ৳200
- Return shipping cost is borne by the customer
- Refunds are processed within 5–7 business days via bKash to your registered number
- Items received damaged or defective qualify for a full refund including return shipping — submit photos within 24 hours of delivery
🔄 Exchanges
We offer one complimentary size exchange per order within 3 calendar days of delivery:
- Item must be in unworn, original condition with all tags attached
- One-time size exchange is free of charge — we cover return shipping
- Exchange is subject to stock availability of the requested size
- If the requested size is unavailable, you may choose a different product of equal value or receive a full refund
- Only one free exchange per order. Subsequent exchanges incur shipping costs
⚠️ Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Customized or name-printed jerseys and products
- Items purchased during flash sales or with discount codes exceeding 20% off
- Items showing signs of wear, washing, alteration, or customer-caused damage
- Gift cards and digital products
📞 How to Initiate a Return or Exchange
Contact us via WhatsApp or phone within the return window. Please have the following ready:
- Your order ID or phone number used during checkout
- Clear photos of the item (front, back, and tags)
- Reason for the return or exchange
- Preferred resolution (refund, size exchange, or product swap)