Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order or contacting us.

• Full name
• Phone number (required for order processing and delivery coordination)
• Email address (optional — used for order confirmation and promotional communications only if opted in)
• Shipping address (street, area, city, district)
• Order history and product preferences

2. How We Use Your Information

• Processing, fulfilling, and delivering your orders
• Communicating order status, shipping updates, and delivery confirmations
• Providing customer support and resolving disputes
• Sending promotional offers and new product announcements (only with your explicit consent — you may opt out at any time)
• Improving our website, products, and customer experience through aggregated, anonymized analytics

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Courier / delivery partners — name, phone number, and shipping address for order fulfillment
• Payment processors (bKash) — for processing mobile payments only
• Legal obligations — if required by law, regulation, or court order

4. Data Security

We implement industry-standard security measures to protect your personal data.

• We do not store credit card or debit card information on our servers.
• Payment is processed via Cash on Delivery or bKash — no sensitive financial data is handled by us.
• Your data is stored on secure servers with access restricted to authorized personnel only.

5. Cookies & Local Storage

We use essential cookies and browser local storage to enhance your shopping experience.

• Cart persistence — your cart items are saved locally in your browser so they are retained between visits.
• Session management — to keep you logged in during your browsing session.
• We do not use third-party tracking cookies, advertising cookies, or analytics cookies that identify individual users.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of promotional communications at any time by contacting us
• Request that we stop processing your data (subject to our legal and contractual obligations)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 3 years for accounting and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• WhatsApp / Phone: +880 9696-689406
• Email: support@wingerkicks.com